FAQ's

Where is Brax Jewels located?

Our store is located at 3601 Jamboree Rd #15A

Newport Beach, CA 92660. Hours of operation are Monday-Friday, 10:00 AM- 6:00 PM and Saturday 11:00AM -4:00 PM

How can I contact a customer service representative?

You are welcome to visit us in person, call us at 949-250-9949, or email us at info@braxjewelers.com.

Are items displayed online available for viewing in person?

Most items are available in store. however, in order to be certain that we carry your item  please contact us at your earliest convenience. we will make sure to have the item available for you .

Are all items displayed available for immediate delivery?

Items are generally available for shipment within 2-3 business days. On rare occasions, an item may go out of stock before our site is updated. If this should happen, we will notify you without delay. If you require an item by a specific date, we recommend that you contact us to confirm the availability.

What forms of payment do you accept?

For domestic orders we accept the following:

  • Major Credit Cards. Merchandise will ship to the verifiable billing address of cardholder.  
  • Direct Wire Transfer
  • Money order

For international orders, we accept direct wire transfer only.

Can I purchase a gift certificate?

Yes, gift certificates are available. Please call an associate at 714-992-2881 for further details.

How is my personal and financial information protected?

We maintain necessary safeguards to protect your information.

While our online purchases are secure, we will gladly take your order by phone if you prefer. Please call us Monday-Friday, 10am-6pm or Saturday 11:00am -4:00 PM at 949-250-9949. All of your information will be handled in a safe and responsible manner.

How will my order be shipped?

All items are shipped fully insured. Signature is required upon delivery.

Domestic Orders: All items will ship insured via USPS 3-day express service.

All items are available to ship Priority Overnight at an additional cost upon request.

International Orders: Most international items will ship via USPS. Prices will vary; please inquire about your specific item.

Is sales tax applied to on-line purchases?

8% sales tax will be added to all orders shipped within California State. 

Can I return or exchange my merchandise?

We accept returns for full refund or store credit (minus shipping & insurance) only for standard items purchased online. Items must be in original condition (not worn, sized, engraved, set, or altered in any way,tags must be attache to items). We do not accept returns on any special orders (i.e. special sizes, custom orders, engraved or set items, or any altered merchandise). All returned items must be received by brax jewelers within 14 days of purchase. Please call to speak with an associate prior to returning merchandise. All returned merchandise should be mailed registered and fully insured. Purchases of standard items made in person at our store can be returned within 14 days for store credit only.

Can I ship my order to any domestic address I want?

Orders placed within the United States that are paid for by credit card will ship to the verified billing address of the cardholder only. Items paid for by check, wire transfer or money order can be shipped to any domestic address specified.

Do you ship internationally?

Yes. On international orders we accept payment by direct wire transfer only. Additional shipping charges may apply. Buyer is responsible for all customs and duty fees. Please check with your local office prior to making any international purchases. We do not ship to Indonesia or Malaysia

How do I get an appraisal for my merchandise?

All items purchased at Brax Jewels arrive with a store appraisal . There is no additional charge for this service.

Do you sell clarity enhanced or fracture filled diamonds?

No. We NEVER sell clarity enhanced or fracture filled diamonds. At brax Jewels, you can be confident that you will only purchase a 100% natural diamond that has never been artificially treated in any way.

How do I get my merchandise engraved?

Items can be engraved for $2 a character, with a $10 minimum charge on all orders. Not all items can be engraved. Please inquire about a specific item you are interested in.

Are the images shown online the actual size of the item being depicted?

Some items may appear slightly larger or smaller than actual size due to screen default settings and methods of photography. Some items may be represented at a larger than actual size in order to show details, or smaller than actual size in order to show the entire item.

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