14 DAY INTERNET RETURN POLICY
Your satisfaction is our first concern so if for any reason you’re not satisfied with your internet purchase you can return any unused item in its original condition (not worn, sized, engraved, set, or altered in any way, with the original packing materials, tags must be attached to the piece). All returned items must be received by Brax Jewelers within 14 days of purchase. Unfortunately we cannot accept returns on special order items (i.e. special sizes, custom orders, engraved or set items, or any altered merchandise). Please note that the above return policy applies to Internet purchases only. Please note that if there is any damage to your purchase you must notify us by E-mailing email@example.com within 24 hours after receipt of the merchandise.
When we receive your return and it is accepted, your refund or new item will be processed in a matter of days. Upon receiving your return, the item will be reviewed for quality. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packaged or uninsured will be refused. Be sure to include all packaging and collateral material, including diamond certificates. A $250 fee will be charged if the diamond certificate is not returned. Shipment of return item must be insured for the total value of your purchase. Be sure to request a return receipt for confirmation that your shipment has reached us.
Mail your return to:
3601 Jamboree Rd #15A
Newport Beach, CA 92660
Please call to speak with an associate prior to returning merchandise. All returned merchandise should be mailed registered and fully insured. Purchases of standard items made in person at our store can be returned within 14 days for store credit only.